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Call centers have emerged as the critical link between a company and its customers. Whether inbound or outbound, we have the technical capability and the desired infrastructure to handle them.
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Few of the motivation factors as to why BPO is gaining ground are:
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- Factor Cost Advantage
- Economy of Scale
- Business Risk Mitigation
- Superior Competency
- Utilization Improvement
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Services
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Our services have been engineered to integrate the latest call center technology; tele-services methodologies and proprietary quality controls systems to ensure that you will receive the best quality oriented telemarketing services available. Our innovative technology platforms combined with our extensive outbound telemarketing expertise ensures increases in productivity and efficiency and ultimately allows us to lower new business acquisition costs while achieving higher performance objectives for our clients.
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Our robust platform of outbound telemarketing and inbound call center services includes customer care, telemarketing, lead generation, telemarketing lists, product sales and market research services.
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Outbound Services
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Trinay offers dedicated industry professionals who will design an outbound telemarketing solution that will increase your product sales and service by proven teleservices concepts, techniques and applications. We support dedicated and shared outbound call center professionals for your outbound telemarketing campaign, so you can receive reliable service consistently throughout the term of your programs.
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The outbound telemarketing services we provide include:
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- Lead generation
- Appointment Setting
- Product / Service sales
- Primary research
- Customer satisfaction surveys
- Reminder calls
- Proactive up selling and cross selling
- Tele-sales/ marketing
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Inbound Services
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While outbound telemarketing is important to attaining business, inbound telemarketing services are critical to running your business efficiently and successfully. The inbound teleservices streamline business processes and improve customer confidence. We provide a dedicated staff of inbound call center agents so you can be sure your clientele always get the support they need and deserve. Our dedicated inbound call center, inbound telemarketing and inbound customer service agents will take care of all your inbound teleservices needs.
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The inbound telemarketing services we provide include:
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- Web-enabled customer care
- Technical support
- Web chat
- Internet order processing
- Product / service sales
- Direct response
- Third party verification
- Interactive Voice recognition (IVR)
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Technology and Infrastructure
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Infrastructure plays a vital role in any organization which provides IT enabled services. Presently we are dialing with 20 seats per shift and capacity to increase depending upon the client’s requirements.
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Trinay offers centralized air conditioning with excellent lighting and pleasant interiors for better working environment. We offer excellent pay package on par with industry standards which keep our employees working with us for a long time.
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Trinay is equipped with highly configured Linux based dual xenon processor IBM E-server along with Acer Power series workstations with 17’ TFT monitors with all the necessary software’s, state of art VXI headsets with dial pads for voice calls , call barging and call transfer activities.
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Trinay is equipped with VoIP gateways through Audiocodecs for crystal clear voice clarity and with Cisco routers and switches for network connectivity.
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Trinay is equipped with a state –of-the- art Predictive dialer with features such as:
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- Predictive Dialing
- Advanced Call Detection
- Web Based Administration / Remote Administration
- Multi Campaign Support
- Call Transfer
- Call Conferencing
- Monitoring / Barging
- Voice Logger- Periodic / Random Recording Option
- Real Time Statistics
- Historical Reporting
- Agent Report
- Campaign Report
- Server Report
- Disposition Report
- Automatic Time Zone Call Control
- Advanced Lead Churning Options And Recycling Option
- Database Shuffling
- Automated Recycling Of Database
- Call Back
- Auto Transfer of Drop Calls to Answering Machine
- Adjustable Pacing Rate
- Campaign Configuration through GUI Mode
- Lead Insertion through CSV or TXT File Format
- User Levels and Permission
- Load Distribution
- Remote Monitoring
- DNC Support
- Customizable Dispositions
- Blended Solution
- Script Generator
- IVR
- Inbounds
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Trinay has dedicated high speed connectivity for bandwidth and minutes up to 4Mbps through MPLS technology from SIFY for crystal clear voice clarity to dial countries like USA, UK, Australia, Canada & New Zealand.
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Trinay is equipped with dedicated high speed internet connectivity (data) through Airtel 10Kva Ups for uninterrupted power supply and various media devices to save data and voice recordings.
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Trinay has experience in dialing for B2B and B2C campaign for Australian ,USA & UK clients for the past two and a half years with a team of well experienced calling agents who is aggressive in Sales and marketing skills.
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